EarthCam | Frequently Asked Questions

EarthCam.com for Tourism & Consumers

Older versions of Windows

Our new EarthCam Network player does not officially support Windows 8 and below as it lacks the ability to play back our stream content. Please ensure you are using Windows 10 or above to properly view our live cameras.

Inquiries about KODI

Kodi is not an officially supported platform by EarthCam. We do have apps for Apple and Android however, which can be found at the links below.

Webcams for Apple and Android

https://itunes.apple.com/us/app/webcams-earthcam/id853926670?mt=8

https://play.google.com/store/apps/details?id=com.earthcam.webcams&hl=en

We also have developed EarthCam TV for Amazon Fire TV and Apple TV.

http://www.earthcamtv.com/firetv/

http://www.earthcamtv.com/appletv/

App Differences

Webcams:
Available on Android, Apple iPhone and iPad. Free to download, unlock all webcams via a one-time in-app purchase. Purchases can be restored on other devices of the same platform.
Purchases can be restored on other devices of the same platform.

https://itunes.apple.com/us/app/webcams-earthcam/id853926670?mt=8

https://play.google.com/store/apps/details?id=com.earthcam.webcams&hl=en

Live Cams HD:
iPad, $4.99, comes with all webcams already unlocked

https://itunes.apple.com/us/app/live-cams-hd/id367706767?mt=8

EarthCamTV for Amazon Fire TV and Apple TV

http://www.earthcamtv.com/firetv/

http://www.earthcamtv.com/appletv/

Webcams – changing platforms from Apple to Android or vice versa

If you are changing platforms (Android to Apple or vice versa), you cannot transfer your purchases. You will need to re-purchase the Buy All Webcams package from the Store tab.

Webcams – reset owned cameras and liked cameras

Under the settings app, scroll down until you see EarthCam (white background icon with EarthCam logo).
Go into the settings and toggle, "reset owned cameras" and "reset liked cameras".
Force quit the Webcams app and then start the app back up. (https://support.apple.com/en-us/HT201330)
You will need to tap the Store tab and tap Restore Purchases.

Billing & Refunds

APPLE:
Please contact Apple directly regarding billing concerns as they are responsible for billing and processing payments.
Apple's policy on refunds is outlined here.
http://www.apple.com/legal/itunes/us/terms.html

You may also use the link below, which can be used to request a refund for past purchases.
https://support.apple.com/en-us/HT204084
http://reportaproblem.apple.com/
ANDROID:
You will need to contact Google regarding refunds, as they handle the billing and processing of payment.
Google's refund policies are outlined in the link below.
The link "Option 2: Request a refund on the Google Play website" contains links and directions on the refund process.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=134336

Alternatively, you can use this link:
https://support.google.com/googleplay/answer/7205930?visit_id=1-636340881205474683-3903490043&rd=1/