Full Service Support
EarthCam leads the industry with experienced technicians, certified installers & qualified trainers
Rely on EarthCam's Expert-Led Support
Proactive service helps you resolve potential issues quickly & makes your job easier
Customer Service
Customer Service
At EarthCam, our customers come first. Our professional and friendly team will earn your confidence and provide unmatched support throughout the life of your project. From beginning to end, we deliver world-class customer service for 100% satisfaction.
- Decades-long history of strong client relationships
- Quick, friendly and responsive customer representatives
- Minimize hardware & labor costs with unlimited support
Technical Support
Our Support and Maintenance teams provide continuous technical services to help you effectively manage a successful webcam network. EarthCam has the industry’s largest support team and our experienced technicians are committed to providing high quality support from start to finish.
- Relieve IT from time-consuming daily maintenance
- Work with a dedicated and knowledgeable team with proven expertise
- Single source management for your entire process by phone, text or email
Consulting
EarthCam provides professional consulting for every step before, during and after your camera is installed. We'll determine the correct line-of-sight for your camera by creating the optimal Area of View (AOV) and Field Of View (FOV). See what the shot will look like before installation and guarantee the best placement for the highest quality images.
- Expert advice by trained engineers
- Solution-based consulting
- Detailed site plan pinpoints camera placement
Programming and Activation
Programming and Activation
Optimize your webcam technology with custom programming and scripting to your system specifications. We'll help you get your camera online quickly, and give you tailored engineering support during the critical installation process.
- Complete, plug-and-play systems delivered to you
- Avoid hours of trying to figure out complicated programming
- Enjoy superior system reliability
Same-Day Delivery
Answering your demand for delivery convenience, EarthCam offers same-day delivery service in select cities across the country. Enjoy a hassle-free experience for 100% satisfaction.
- Same-day live video, time-lapse and 360° VR photography
- Orders must be placed by 12:00pm local time for same-day delivery
- Call us for more details
Training
Join unlimited remote classes to help you monitor and manage your project and get the most ROI. Discuss your requirements and questions with our highly skilled team. Complimentary sessions at EarthCam University provide continuing education and updates on the latest software innovations and project management platform integrations.
- Receive committed, quality support from start to finish on your project
- Customize trainings and classes to your needs
- Learn how to supercharge Procore and Autodesk with live imagery
On-Site Service Call
On-Site Service Call
Ensure your camera's longevity and reliability with EarthCam's Field Service Technicians. Your equipment will be inspected by experts. Changes in surrounding conditions will be assessed and reported with recommendations. This service combines project management, networking and technical expertise to troubleshoot, maintain and update your system.
- Worldwide coverage - support in your backyard
- Protect your investment
- Keep operations running without using your own personnel
Contact Us
To contact a product specialist, please call 1-800-EARTHCAM (327-8422) or 1-201-488-1111. You can also send an email.
- See for yourself, schedule a demo
- Connect with a local representive
- Custom solutions available
What Our Customers Are Saying
Thousands of satisfied customers are testimony to the success of our efforts.
"The quality of your product, software and services are unmatched and we would highly recommend EarthCam on any important or high-profile construction project."
- John P.L. Manke, St. Joseph's Healthcare System
"EarthCam customer and technical services were diligent in providing periodic time-lapse files when needed and troubleshooting feed and/or connection issues."
- Hensel Phelps Construction
"All the EarthCam staff members were extremely helpful and far exceeded the deliverable expected."
- Harold Neil, NJDOT's Office of Transportation Security
"Your highly professional staff was always responsive to our needs. When it came time to relocate our cameras for the next project, your technical support staff responded promptly and assisted in the relocation process. When a glitch occurred with one of the cameras, again your technical support staff was there to support use and provided a solution."
- Joseph A. Palombit, University of Pennsylvania Health System
"I wanted to tell you that from the first call I placed to EarthCam, I have been very impressed with the professional and friendly attitude I have experienced with all contacts with your company. From sales to the technicians I have worked with, everyone has been very helpful and I wanted to let you know that I appreciate working with your company."
- Danny Roach, Westminster Manor